Contact us

Email us at help@orderbook.africa about your account, an ad, a wallet top-up or anything on the site that is not working.

What to put in your message

The more of this you include, the fewer questions we need to ask before we can help:

• The email address you use to sign in to Orderbook Africa.
• The ad number, if it is about an ad. You will find it on the ad page and in the last part of its web address.
• For a top-up: the payment method, the amount, the date and the payment reference.
• What you were trying to do, what happened instead, and a screenshot if you have one.

Never send us your password, your mobile money PIN or a one-time code. We will not ask for them.

Reporting an ad

If an ad looks like a scam, is in the wrong category, is offensive or has already been sold, use the Report button on that ad. It goes straight to the people who review ads, with the ad attached, which is quicker than email.

Questions about a deal

We are not part of the sale between a buyer and a seller, so we cannot chase a seller, confirm that an item exists or get money back for you. Before you pay anyone, read the safety tips. If you have lost money, report it to the police and tell us which ad it was so we can act on the account.

Selling on Orderbook Africa

New here? How to sell walks through posting an ad, promoting it and answering buyers.