Terms of use

These terms apply when you browse Orderbook Africa, create an account, post an ad or contact someone through the site. By using the site you agree to them. If you do not agree, please do not use it.

1. What Orderbook Africa is

Orderbook Africa is a place to advertise. Sellers post ads and buyers contact them directly. We are not the seller or the buyer of anything advertised, we do not hold money for either side, and we do not deliver, inspect or guarantee any item, property, vehicle, job or service.

2. Your account

• You need an account to post ads, save favourites, set up alerts and use the wallet.
• Give your real name and contact details, and keep them up to date.
• Keep your password to yourself. You are responsible for what is done through your account.
• One person or business should not run several accounts to post the same ads.

3. Posting ads

When you post an ad you confirm that:

• you own the item or have the right to offer it;
• the title, description, photos and price are accurate, and the photos show the actual item;
• the ad is in the category and area that fit it;
• the item exists and is available on the terms you describe.

Posting a standard ad is free. An ad stays live for a set number of days, shown when you publish, and can be renewed. Please delete an ad once the item has gone.

4. What may not be advertised

You may not use Orderbook Africa to advertise or look for:

• anything illegal to sell or own in Zimbabwe, or stolen goods;
• weapons, ammunition, explosives or illegal drugs;
• prescription medicines, or products making medical claims you cannot support;
• protected wildlife or products made from it;
• counterfeit goods, forged documents, or identity and travel documents;
• adult services or sexually explicit material;
• pyramid schemes, "money doubling" offers or jobs that ask applicants to pay;
• anything that is hateful, threatening or meant to mislead.

You also may not post the same ad several times, put contact details or links in photos to get around the ad form, or collect other people's details from the site to send them marketing.

5. Prices and currency

Prices are set by sellers in US dollars. Amounts shown in ZiG are worked out from an exchange rate we set and are a guide only. The price and the currency you actually pay are for you and the seller to agree.

6. Points, the wallet and promoted ads

• Points are bought through your wallet and are used to make an ad Silver or Gold for a fixed period. The cost in points is shown before you confirm.
• Points are added to your wallet once your payment has been confirmed. A top-up that fails or is cancelled adds no points.
• Points can only be used on Orderbook Africa. They are not money, cannot be exchanged for cash and cannot be passed to another account.
• A promotion gives an ad a higher place in results. It does not promise a number of views, enquiries or a sale.
• Points already spent on a promotion are not returned if you delete the ad, or if we remove it for breaking these terms.

7. Deals between buyers and sellers

Any sale, rental, hire or job is an agreement between the two people involved. Check the item, the seller and the paperwork yourself before you pay. Our safety tips are there to help, but following them is your choice and your responsibility.

8. Enquiries and contact details

When you ask for a seller's number or send an enquiry, the seller receives the details you give so they can reply. Use other people's contact details only to discuss the ad in question.

9. Businesses

A business profile and storefront must describe a real business that you are entitled to represent. We may show a verified mark on a profile after our own checks. It is not a guarantee of the business or of what it sells.

10. Your content

You keep the rights to the text and photos you post. You give us permission to show them on Orderbook Africa, in our apps, in alert emails and in search engine results for as long as the ad is on the site. Only post photos and text that are yours to use.

11. Removing ads and closing accounts

We may edit the category of an ad, reject or remove an ad, or suspend an account that breaks these terms, misleads other people or puts them at risk. Where we can, we will tell you why. You can delete your ads at any time and ask us to close your account.

12. Our responsibility

We work to keep the site running and the information on it useful, but it is provided as it is. We do not promise that it will always be available or free of errors, or that any ad is accurate. To the extent the law allows, we are not liable for losses that come from a deal with another user, from relying on an ad, or from the site being unavailable.

13. Changes to these terms

We may update these terms as the service changes. The date at the top shows the latest version. If a change is significant we will tell account holders by email or on the site before it takes effect.

14. Contact

Questions about these terms go to help@orderbook.africa. See also our privacy notice.